Customer Service
Our team is comprised of industry experts that have the training and knowledge to provide you with the best customer experience every step of the way.
Platinum Logistics understands the demands of your business become more challenging every day. Pressures on the supply chain continue to impact our customers and the transportation industry. Our team is dedicated to going beyond customer expectations by providing dependable and exceptionally punctual ground solutions through our high-touch, knowledgeable service teams.
Platinum Logistics’ advanced logistic technologies provide comprehensive solutions customized for best-in-class ground services. Web-based freight management systems take the guesswork of moving your freight and giving you total visibility of your shipments. Our technology provides real-time FTL quotes, easy-to-book shipment tools, quotes, shipping tracking, and much more.
With a strong commitment to our customers and the industry, we offer national and cross-border services of high-value goods that can be customized to fit your specific needs. This is accomplished by pairing Platinum Logistics’ highly trained and knowledgeable team with thoroughly vetted industry partners across the country. Our ground freight service specialists understand the diverse requirements of many vertical markets.
Our team is comprised of industry experts that have the training and knowledge to provide you with the best customer experience every step of the way.
With over 50 years in the industry and continuous training, our team is the best in the business. There isn’t any obstacle that we haven’t been able to overcome.
We have live staff on-call and available for you 24 hours a day and seven days a week. If you need us, our team is available available 24/7/365 to support you!
Technology to provide the right tools for your shipment. Our tracking software allows you to view the current status of your freight and real-time updates.
We work with the the best carriers in the industry by cultivating professional relationships; which helps to ensure your shipment is in the best truck.
High Quality Service, Competitive Rates, Electronic Invoicing, Email Updates, Online Rate Quoting, POD and more, the right resources for your business.
Platinum Logistics provides a number of options to help you move freight. Our team of expert freight support staff can help you find the best solution based on your goals and requirements. Top-rated services with a best-of-class team supported by world-class technology, ready to serve you.
Utilizing a full truck for your product shipment: helps reduce your transportation costs, the number of deliveries, and the risk of damage. With many different options available, we have the trailer option to cover your specific FTL freight needs.
When you need the truck but don’t need the full trailer, our LTL freight is the option for you. This cost-effective method allows you to use only the space you need to get your product to its destination, reducing your costs while improving your efficiency.
Our expedited freight shipment was designed for critical shipments that require just in time service and critical care to ensure goods arrive on time and intact. With 24-hour monitoring to provide full visibility from origin pickup to final destination.